Please read before submitting. Review what is and is not covered below. We assess every claim carefully. Submitting a claim for misuse or accidental damage will not be approved.
What Is Covered
- Gas-spring mechanism failure under normal use
- Structural defects in the arm, joints, or mounting hardware
- Manufacturing defects that affect the product's intended function
What Is NOT Covered
- Damage from improper installation or exceeding rated weight/size capacity
- Physical damage from dropping, impact, or accidents
- Normal wear and tear — scratches, scuffs, cosmetic issues
- Modification or alteration of the product
- Products from unauthorized resellers
- Commercial or non-residential use